1. Processing Time
Orders are processed within 1–3 business days of payment confirmation. Custom or made-to-order items (customized lens tint, prescription lenses) require an additional 3–5 business days for production before shipping.
Orders placed on weekends or Vietnamese public holidays are processed on the next business day.
2. Shipping Rates & Delivery Times
|
Destination |
Estimated delivery time |
Shipping cost |
|
Vietnam |
1–3 business days |
Calculated at checkout |
|
Southeast Asia (Singapore, Thailand, Malaysia, etc.) |
5–10 business days |
Calculated at checkout |
|
United States & Canada |
7–14 business days |
Calculated at checkout |
|
European Union & United Kingdom |
7–14 business days |
Calculated at checkout |
|
Australia & New Zealand |
7–14 business days |
Calculated at checkout |
|
Rest of world |
10–20 business days |
Calculated at checkout |
Delivery times are estimates from the date of shipment, not the order date, and may vary due to customs processing, local carrier delays, or events outside our control (weather, holidays, customs inspections).
3. Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking information to update after it's issued.
4. Customs, Duties & Import Taxes
For international orders, the prices shown at checkout do not include customs duties, import taxes, or fees charged by your country. These charges, if applicable, are the responsibility of the customer and are collected by the carrier or customs authority upon delivery.
We are not able to predict or control these fees, as they vary by country. We recommend checking your local customs regulations before ordering if you'd like to estimate potential charges in advance.
5. Incorrect Address
Please double-check your shipping address at checkout. Lumla Glasses is not responsible for orders delayed, lost, or returned due to an incorrect or incomplete address provided by the customer. If you notice an error after placing your order, contact us immediately at lumlaglasses76@gmail.com— we can only make changes before the order has shipped.
6. Lost or Delayed Packages
If your tracking shows no movement for more than 10 business days (domestic) or 20 business days (international), please contact us so we can investigate with the carrier. We are not responsible for delays caused by the carrier or customs once the package has left our facility, but we will work with you to resolve the issue.
7. Multiple Items
If your order contains multiple items with different production times (e.g. an in-stock item and a custom item), we may ship them separately. You will not be charged additional shipping for split shipments resulting from our processing.
8. Contact Us
Lumla Glasses Email: lumlaglasses76@gmail.com Website: www.lumlaglasses.world
Business hours: Monday – Saturday, 9:00 AM – 6:00 PM (GMT+7, Vietnam time)